Booking FAQ

Are you having trouble with the booking process? Or have you made a booking and are unsure about an aspect of your confirmation or booking? Please check the frequently asked questions below or contact us if you cannot find the answer you are looking for.

  • Should I book in advance?

    Whilst you can book on the day for many tours many operators will only accept bookings up to 24hrs before. Bear in mind that most tours also have limited availability - to avoid missing out we recommend booking in advance.

  • Can I change my booking?

    Generally, yes. Provided the operator has adequate spaces available changing your booking date, time or number of passengers is usually something we can organise for you.

    Please contact us as soon as possible if this is something you would like to do.

  • What happens if the weather is bad on the day of our booking?

    In the event that an operator cancels a tour or closes an attraction due to adverse weather conditions the operator will contact you as soon as they know this will happen. At that time the operator will reorganise a time with you, provide a courtesy return ticket or issue a refund.

    Please contact the operator if you are concerned about the weather conditions prior to your tour.

  • I don't have my booking confirmation?

    Don't worry! Whilst we recommend printing your booking confirmation and taking it with you to check-in most operators are expecting to greet you by name and booking number. We recommend writing down your booking number.

    If you have not received your booking confirmation please check you junk folder in your email. If it is not there please contact us and we can re-issue your confirmation email.

    If you have already left and are concerned about your booking confirm with the operator directly or get in touch with us.

  • What if the tour doesn't get the minimum number of passenger necessary to go ahead?

    It is rare for a tour to be cancelled due to the minimum number of passengers not be reached. In the off-chance that this does happen a full refund will be issued and/or we can assist in finding an alternative tour option for you.

  • Are there any additional costs such as park entrance fees or equipment hire?

    For most tours and attractions the price is all inclusive. However, it is dependant upon the operator. Please check the details on the product page for additional information.

  • Can I only book online?

    We aim to make booking as easy as possible. If you would prefer to speak to someone directly please call us on (07) 3503 6789.

  • Do you offer a discount for group bookings?

    We always aim to get the best deal possible for our customers. Please contact us if you have a group of more than 15 and we will liaise with the operator to see if a discounted price can be organised.

  • Do you offer Gift Vouchers?

    Yes, a tour or attraction Gift Voucher is a great gift and we can make it even better with customised messages. Gift vouchers are provided in PDF format for you to print and fold to DL size. Contact us for more info.

  • I'm concerned about the food served onboard, I have special dietary requirements.

    Many tours offer meals as an inclusive part of the experience. In many cases these are light lunch picnic style meals. However most operators will try to accommodate special dietary requirements. Check the details on the product page or contact us for more information.

  • What is your cancellation policy?

    The cancellation policy depends on the operator of the tour or attraction. The Terms & Conditions of your booking are outlined here. If you have to cancel your tour the earlier you do so the better as the cancellation cost will be less further from the date of travel.

    You can cancel you tour by contact the operator directly or contact us. If it is less than 48hrs prior to the tour please contact the operator directly.

    If a refund is to be issued it will be inline with the operators and Australian Online Tour Bookings cancellation Terms & Conditions.

  • My refund is less than I expected!

    If your refund is less than you anticipated this will be due to cancellation fees which are dependent on the time of cancellation and the operators and Australian Online Tour Bookings Terms & Conditions.

    If you have booked using a non-Australian bank or Credit Card the difference could be due to exchange rate fluctuations which are out of our control.

  • Why do you prefer a local mobile number?

    There may be a case - for example of the operator cancels due to bad weather - that the operator or Australian Online Tour bookings need to contact you at short notice. This can often be close to the time of travel so a mobile number makes things easier.

    If you do not have a local mobile number don't worry your booking can still go ahead we will use your email as the primary method of contact.