Cancellations & Refund Policy

Cancellations and Refunds

Tour & 4WD Hire Bookings

In most instances, fees will be charged if you cancel your bookings earlier than expected, for whatever reason.

  • A minimum of $50.00 + 10% of the total amount of the booking, administration fee will be charged in any case of an already confirmed booking being cancelled.
  • If a tour is being cancelled 15 days or more, before the tour commences, 25% of the cost of the booking + $50.00 will be required.
  • If a tour booking is being cancelled within 14 days of the tour commencing, full payment will be required.
  • If a 4WD booking is cancelled more than 15 days prior to the booking, 25% + $50.00 will be required.
  • If a 4WD booking is cancelled within 14 days of the booking commencing, full payment will be required.

Accommodation Bookings

(not including Private Holiday Homes on Fraser Island)

In most instances, fees will be charged if you cancel your holiday / bookings earlier than expected, for whatever reason.

  • If a booking is being cancelled more than 30 days before the booking commences, a fee equivalent to 15% of the booking + $50.00 will be required.
  • If a booking is being cancelled within 15 - 30 days of the booking commencing, a fee equivalent to one nights stay + $50.00 will be required.
  • If a booking is being cancelled within 14 days of the booking commencing, full payment will be required.

Private Holiday Homes, Fraser Island

In most instances, fees will be charged if you cancel your holiday / bookings earlier than expected, for whatever reason.

  • A non refundable deposit of 50% is needed to secure all private homes on Fraser Island.
  • Full payment is due 30 days prior to arrival.
  • Refunds are at the discretion of the owner.

Amendments

Any amendment to your booking is subject to the approval of the relevant Operator.

Any amendment will be charged at $50 per amendment.

Contact details

Phone: (07) 3503 6789

Email us